Everything you need to know about the product and billing.
What types of content can I request through the Content on Demand service?
You can request various types of content, including Revit Family (RFA), Fabrication CAD/MEP (ITM), 2D/3D CAD formats (DWG, DXF, etc.), or other custom formats as specified.
What information do I need to provide when submitting a request?
You will need to provide details such as the name of the request, the type and version of the content, any specific details or instructions, source documentation (if applicable), and the desired delivery timeline.
How long does it take to complete a request?
Lead times vary depending on the complexity of the request and the availability of necessary resources. Specific lead times will be confirmed after the request is reviewed.
What payment methods are accepted for content requests?
Payments can be made via Stripe or Purchase Order. Credit card payments through Stripe may include a 3% convenience fee.
Who owns the completed BIM content?
All BIM content created through the Content on Demand service is solely owned by the client once delivered, as specified in the purchase terms.
